How reviews work on Mixart
Reviews are what people choose a salon on. So here are the rules in full — so you know exactly what you are trusting.
Who may write a review
Only a signed-in customer who visited the business through Mixart can write a review – after a completed booking, or with a loyalty card stamp the salon gave at the visit. One review per business, and a visit backs only one review; the database enforces that, not just the form.
What a verified visit means
Every new review on Mixart is verified: it follows a completed Mixart booking or a visit confirmed by a loyalty card stamp. We know the author really was there, and when. Older reviews without the “Verified review” badge date from before we required a visit.
Owners may reply, never delete
A business sees every review and may reply publicly. It cannot delete or hide one — not for a fee, not by arrangement. A rating the business edits itself is not a rating.
When we remove a review
Only when it breaks the rules: abuse, other people's personal data, advertising, text unrelated to a visit, or an obvious attempt to damage a competitor. A low star is not a reason. A person reviews every removal and the business is told.
What we publish about the author
A first name and the initial of the surname. Never an e-mail address, a phone number or a full name. Where no name was given we show a neutral label — never whatever word another system wrote into the form.
Imported ratings
For some businesses we also show ratings taken from other sources. They are always labelled as external and never enter structured data for search engines — the stars in Google results therefore rest solely on reviews written on Mixart.
How the stars are calculated
A plain average of all published Mixart reviews, unweighted, with no secret algorithm. We pass an aggregate rating to search engines only from three reviews up — a single review is not an average.
Something wrong?
Write to us and we will look into it. Include the link to the business and what the report is about.